Refund policy

Refund & Return Policy

We want you to love your purchase! If you’re not completely satisfied, we offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

 

Return Eligibility

To qualify for a return:

  • Item must be in the same condition you received it
  • Unworn or unused, with tags
  • In original packaging
  • Proof of purchase (receipt) is required

 

How to Start a Return

Email us at sewingandquiltingbymina@gmail.com to begin the process.

Once your return is approved, we’ll send you:

  • A return shipping label
  • Instructions for how and where to send the package

 

Please do not send items back without contacting us first, as unauthorized returns will not be accepted.


Return Address:

64 Morningfield Lane
Dartmouth, NS B2W 0J6
Canada


Custom & Final Sale Items

Many of our items include customization and are made to order.

Custom or personalized items are final sale and cannot be returned.

If a custom item arrives damaged or not as agreed, we’ll work with you to make it right!

We also cannot accept returns on:

  • Sale items
  • Gift cards

 

Damages & Issues

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

 

Exchanges

Need a different item?

The fastest way is to return the item (once approved), then place a new order separately.

 

European Union 14-Day Cooling-Off Period

If your order is shipped to the EU, you have the right to cancel or return it within 14 days for any reason.

Items must be:

  • Unused, with tags and original packaging
  • Accompanied by a receipt or proof of purchase

 

Refunds

Once your return is received and inspected, we’ll notify you of approval status.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note: Your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at sewingandquiltingbymina@gmail.com.